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Spa Protocol

We are so excited to be able to welcome you back to Amba Spa! 

To ensure the safety and well-being of our guests and team members, we have implemented the following safety standards and protocols with the guidance of the College of Massage Therapy (CMTO) and Ontario’s Ministry of Health.

Overall Measures

  • Increased disinfection protocols have been put in place to ensure that all high touch surfaces, tables, light switches, door handles and floors are all wiped and cleaned on a regular basis
  • Guests must book ahead by phone or email; walk-ins are not permitted at this time
  • Appointment times will be staggered
  • Clients are not permitted to lounge in the area before or after the treatment 
  • Both team members and guests are asked to wear a mask
  • Hand hygiene is required upon entering and leaving the Spa
  • Tea, water and magazines have all been removed from the spa reception space
  • Select services will not be available for the time being
  • Last minute cancellation penalties will be waived (except for no-show)

Prior to Arrival

  • We will be calling all guests who are visiting our facility to determine if they’ve traveled recently, have any symptoms that would indicate that they are unwell, or if they have had recent contact with anyone who has been unwell
  • For Amba team members, there is a zero-symptom allowed policy; our team members are asked to stay home if they are showing any signs of illness
  • If you develop any symptoms prior to arriving, please arrange to reschedule your appointment 

Upon Arrival

  • Guests will be screened before treatment to ensure that there are no COVID-19 symptoms
  • If you develop any symptoms prior to arriving, please arrange to reschedule and the cancellation fee will be waived.
    • Symptoms include any of the following: Fever, chills, cough, shortness of breath, sore throat/painful swallowing, loss of sense of smell, excessive fatigue, stuffy, runny nose, headaches or muscle aches not related to an injury, that presents like flu-like symptoms. If any of these symptoms are present, the client cannot be treated
  • We ask you to please arrive alone and 10 minutes prior to your treatment
  • Hotel guests are required to leave their coats/belongings in their hotel room
  • Hand hygiene is required upon entering the Spa

Upon Treatment Completion

  • Hand hygiene is required before leaving the Spa
  • Clients are not permitted to lounge in the area after treatment 

Best Practices

  • Maintain a distance of 6ft from anyone outside of your household
  • Avoid common greetings such as handshakes and high fives
  • Wash hands frequently and thoroughly for at least 20 seconds
  • Avoid touching face and eyes with unwashed hands
  • Use alcohol-based hand sanitizer
  • Please stay home if you have any of the following symptoms:
    • Fever
    • Chills
    • Dry Cough
    • Fatigue
    • Sore Throat
    • Shortness of Breath
    • Loss of sense of smell
    • Excessive fatigue
    • Stuffy, runny nose
    • Headaches or muscle aches not related to an injury, that presents like flu-like symptoms

We ask for your patience, understanding and cooperation as we all adjust to the new protocols.