Terms and Conditions
Refund and Credit Policy for Programs and Season Passes and golf memberships
To request a refund or credit, please email guestservices@horseshoeresort.com with the required documentation outlined below.
Documentation Required for Refund/Credit Consideration:
- Medical Certificate: A signed and dated certificate from the Season Pass Holder’s/Program Participant’s doctor or treating physician.
- Job Relocation: Proof of job relocation from the Season Pass Holder’s/Program Participant’s HR department, including relocation for military service.
Refund/credit requests will not be considered without the appropriate documentation.
Determination of Refund/Credit Amounts:
- Season Pass/Membership: Refund or credit amounts are determined based on pass usage at the time the request is made.
- Programs: Refund or credit amounts are based on program participation or proximity to the program start date when the request is made.
Important Information:
- No credits will be provided if the purchased Season Pass, Membership, or Program goes on sale after the purchase date.
- Season Passes, Memberships, and Program purchases cannot be transferred to another individual.
- Refunds are not guaranteed. Credits, if approved, will be issued as a Horseshoe Resort gift card, which can be used anywhere on-site at Horseshoe Resort.
- The submission date of your request and receipt for the current season pass will determine the amount of credit/refund provided.
- Not applicable to: Lift Tickets, Triple Plays, Vouchers, or Terrain Park Passes.
Steps to Submit Your Request:
- Email your request for a refund/credit to guestservices@horseshoeresort.com.
- Include a dated Medical Certificate or a letter of Job Relocation.
- Return your Season Pass to Guest Services before any refund/credit is issued.
Terms and conditions apply for this policy.