Terms and Conditions

Refund and Credit Policy for Programs and Season Passes and golf memberships

To request a refund or credit, please email guestservices@horseshoeresort.com with the required documentation outlined below.

Documentation Required for Refund/Credit Consideration:

• Medical Certificate: A signed and dated certificate from the Season Pass Holder’s/Program Participant’s doctor or treating physician.
• Job Relocation: Proof of job relocation from the Season Pass Holder’s/Program Participant’s HR department, including relocation for military service.

Refund/credit requests will not be considered without the appropriate documentation.

Determination of Refund/Credit Amounts:

• Season Pass/Membership: Refund or credit amounts are determined based on pass usage at the time the request is made.
• Programs: Refund or credit amounts are based on program participation or proximity to the program start date when the request is made.

Important Information:

• No credits will be provided if the purchased Season Pass, Membership, or Program goes on sale after the purchase date.
• Season Passes, Memberships, and Program purchases cannot be transferred to another individual.
• Refunds are not guaranteed. Credits, if approved, will be issued as a Horseshoe Resort gift card, which can be used anywhere on-site at Horseshoe Resort.
• The submission date of your request and receipt for the current season pass will determine the amount of credit/refund provided.
• Not applicable to: Lift Tickets, Triple Plays, Vouchers, or Terrain Park Passes.

Steps to Submit Your Request:

1. Email your request for a refund/credit to guestservices@horseshoeresort.com.
2. Include a dated Medical Certificate or a letter of Job Relocation.
3. Return your Season Pass to Guest Services before any refund/credit is issued.

Terms and conditions apply for this policy.