Horseshoe Resorts Season Pass/ Programs Protection Policy is based on a pro-rated calendar that offers season pass holders a credit/refund option when they provide appropriate documentation.
Below is the 2018/19 Season Pass/Programs Protection Refund and Credit Schedule. To be considered for a credit/refund customers must provide the following documentation in their request.
- Medical certificate
- Job relocation
Season Pass Protection/ Programs Refund and Credit Schedule
|DATE OF PURCHASE||PRE-SEASON-JAN 15th||JAN 15th-FEB 15th||FEB 15th- End of Season|
|Credit Available||Credit Available||Credit Available||Credit Available|
|Refund Available||Refund Available||Refund Available||Refund Available|
|75%||40%||15%||No Refund Available|
** Please note, we do not combine new pass sales/program sales with previous purchases**
**Please note no credits will be given if purchased pass/program comes on sale after purchase date**
*** Terms and conditions apply for this policy***
Credit = gift card that can be used anywhere on site at Horseshoe Resort.
Steps to submitting your refund/credit request:
- An email request for credit/refund must be sent to firstname.lastname@example.org
- A dated Medical certificate from the Season Passholder`s/Program Partipicants doctor or treating physician.
- Letter from season Passholder`s/Program Partipicants HR department for relocation and for military service.
- Pass must be returned to Guest Services before refund/credit is given.
*** Email submission date and receipt for current season passes determines amount of credit/refund provided.
*** Not Applicable: Lift Tickets, Triple Plays, Vouchers, or Terrain Park Passes