Horseshoe Resort’s Season Pass/Programs Protection Policy is based on a prorated calendar that offers season pass holders a credit/refund option when they provide appropriate documentation.
Below is the 2020/21 Season Pass/Programs Protection Refund and Credit Schedule. To be considered for a credit/refund, customers must provide the following documentation in their request:
- Medical certificate
- Job relocation
Season Pass Protection/Programs Refund and Credit Schedule
|DATE OF PURCHASE||PRE-SEASON – JAN 15th||JAN 15th – FEB 15th||FEB 15th – End of Season|
|Credit Available||Credit Available||Credit Available||Credit Available|
|Refund Available||Refund Available||Refund Available||Refund Available|
|75%||40%||15%||No Refund Available|
**Please note that we do not combine new pass sales/program sales with previous purchases**
**Please note that no credits will be given if purchased pass/program comes on sale after purchase date**
***Terms and conditions apply for this policy***
Credit = gift card that can be used anywhere on site at Horseshoe Resort.
Steps to submitting your refund/credit request:
- An email request for credit/refund must be sent to firstname.lastname@example.org
- A dated Medical certificate from the Season Passholder’s/Program Partipicant’s doctor or treating physician is required.
- A letter from the Season Passholder’s/Program Partipicant’s HR department for relocation and for military service is required.
- Pass must be returned to Guest Services before refund/credit is given.
2020/2021 passes will be deferred to the 2021/2022 season if circumstances surrounding the COVID-19 pandemic prevent the ski hill from opening. If the resort is required to close the ski hill during the 2020/21 season due to government or provincial health restrictions surrounding COVID-19, a prorated credit towards a 2021/22 Season Pass will be issued. The credit amount will be determined at the end of the season. Season Passes that have not been picked up can be deferred to the 2021/2022 season.
*** Email submission date and receipt for current season passes determines amount of credit/refund provided.
*** Not Applicable: Lift Tickets, Double Plays, Vouchers or Terrain Park Passes.