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Season Pass/Programs Terms and Conditions

Horseshoe Resorts Season Pass/ Programs Protection Policy is based on a pro-rated calendar that offers season pass holders a credit/refund option when they provide appropriate documentation. 

** Please note, we do not combine new pass sales/program sales with previous purchases**

**Please note no credits will be given if purchased pass/program comes on sale after purchase date**

*** Terms and conditions apply for this policy***

Below is the 2017.18 Season Pass/Programs Protection Refund and Credit Schedule. To be considered for a credit/refund customers must provide the following documentation in their request.

  1. Medical certificate
  2. Job relocation

2017.18 Season Pass Protection/ Programs Refund and Credit Schedule

DATE OF PURCHASEPRE-SEASON-JAN 15th JAN 15th-FEB 15thFEB 15th- End of Season
Credit AvailableCredit Available
 Credit Available Credit Available
100%75%50%25%
Refund AvailableRefund Available Refund Available Refund Available
75%40% 15% No Refund Available

 

Credit = gift card that can be used anywhere on site at Horseshoe Resort.

Steps to submitting your refund/credit request:

  1. An email request for credit/refund must be sent to monicac@horseshoeresort.com 
  2. A dated Medical certificate from the Season Passholder`s/Program Partipicants doctor or treating physician.
  3. Letter from season Passholder`s/Program Partipicants HR department for relocation and for military service.
  4. Pass must be returned to Guest Services before refund/credit is given.

*** Email submission date and receipt for current season passes determines amount of credit/refund provided.
*** Not Applicable: Lift Tickets, Triple Plays, Vouchers, or Terrain Park Passes