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Horseshoe Resort’s Season Pass/Programs Protection Policy is based on a prorated calendar that offers season pass holders a credit/refund option when they provide appropriate documentation.
Below is the 2021/22 Season Pass/Programs Protection Refund and Credit Schedule. To be considered for a credit/refund, customers must provide the following documentation in their request:
- Medical certificate
- Job relocation
Season Pass Protection/Programs Refund and Credit Schedule
|DATE OF PURCHASE||PRE-SEASON – JAN 15th||JAN 15th – FEB 15th||FEB 15th – End of Season|
|Credit Available||Credit Available
||Credit Available||Credit Available|
|Refund Available||Refund Available||Refund Available||Refund Available|
|75%||40%||15%||No Refund Available|
**Please note that we do not combine new pass sales/program sales with previous purchases**
**Please note that no credits will be given if purchased pass/program comes on sale after purchase date**
***Terms and conditions apply for this policy***
Credit = gift card that can be used anywhere on site at Horseshoe Resort.
Steps to submitting your refund/credit request:
- An email request for credit/refund must be sent to guestservices@horseshoeresort.
- A dated Medical certificate from the Season Passholder’s/Program Participant’s doctor or treating physician is required.
- A letter from the Season Passholder’s/Program Participant’s HR department for relocation and for military service is required.
- Pass must be returned to Guest Services before refund/credit is given.
*** Email submission date and receipt for current season passes determines amount of credit/refund provided.
*** Not Applicable: Lift Tickets, Double Plays, Vouchers or Terrain Park Passes.